實用電話英語

平實生活

我們先來看一段對話，最普通的電話場景是這樣的：
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Operator: Hello, Frank and Brothers, How can I help you?

* m6 Y* N3 q. i, L2 Q1 |5 zPeter: This is Peter Jackson. Can I have extension 3421?
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接線員：你好，Frank and Brothers公司，有什么能為您服務的？

1 I, r; ~- G* R  Q$ Q0 s/ w皮特：我是皮特·杰克森，能幫我接分機3421嗎？
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Operator: Certainly, hold on a minute, I'll put you through...

! c. o+ W% }$ S$ J9 j# JFrank: Bob Peterson's office, Frank speaking.
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接線員：當然可以，請稍等，我幫您接通……

弗蘭克：鮑勃·皮特森辦公室，我是弗蘭克。
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! E% @1 u! ^2 x  R  Q2 RPeter: This is Peter Jackson calling, is Bob in?
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Frank: I'm afraid he's out at the moment. Can I take a message?

皮特：我是皮特·杰克森，請問鮑勃在嗎？
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弗蘭克：他這會出去了，有什么消息我可以轉達嗎？
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Peter: Yes, Could you ask him to call me at ****. I need to talk to him about the Nuovo line, it's urgent.
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* F* V0 g$ |( u7 s2 BFrank: Could you repeat the number please?
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4 N: [9 R( U. U5 ?% n  N& i- j' b' i. {# s皮特：是的，請讓他給我打電話，號碼是****，我需要跟他談談關于Nuovo生產線的事情，這事很急。
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弗蘭克：您能重復一遍號碼嗎？
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- k& t+ O7 Y4 u- w( {Peter: Yes, that's ****, and this is Peter Jackson.

Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap.

, j7 A' ]" A+ O! d皮特：好的，號碼是****，我是皮特·杰克森。
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弗蘭克：謝謝你，杰克森先生，我會盡快轉達鮑勃的。
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) O5 ~# v2 O6 f; z0 U6 P/ `, GPeter: Thanks, bye.

Frank: Bye.

% ?8 M- @6 B$ L8 u2 e3 N皮特：謝謝你，再見。
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# w0 z$ R) F8 x0 M! j弗蘭克：再見。
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相信大家從這通電話中可以了解，電話口語和我們日常生活中的口語是有不同的，下面是電話常用的短語和句子。
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Introducing yourself 自我介紹
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This is Ken.

5 i2 M, Z$ r7 `3 Y! gKen speaking
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# n  n' C" \6 T; fAsking who is on the telephone 詢問另一方

' Z0 Y6 v, |" F2 x: Y+ Z3 w) aExcuse me, who is this?
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Can I ask who is calling, please?
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) r/ C1 m% q+ g& g5 n( p$ e0 a) uAsking for Someone 請某人接電話
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Can I have extension 321? (extensions are internal numbers at a company)

Could I speak to...? (Can I - more informal / May I - more formal)

Is Jack in? (informal idiom meaning: Is Jack in the office?
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: f& C/ s, l5 |. N& w# A5 TConnecting Someone 連線

, p+ J. |! b7 N& e/ P6 OI'll put you through (put through - phrasal verb meaning 'connect')

( u0 G3 e) g# j% w9 aCan you hold the line? Can you hold on a moment?
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How to reply when someone is not available

I'm afraid ... is not available at the moment

The line is busy... (when the extension requested is being used)
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Mr Jackson isn't in... Mr Jackson is out at the moment...

Taking a Message
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Could (Can, May) I take a message?

Could (Can, May) I tell him who is calling?
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Would you like to leave a message?
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藍色月餅

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